So much of what we do, is providing our clients with an experience. I believe that experience starts at DAY ONE, and that’s why I provide a welcome packet! It sets a very professional yet equally important, thoughtful tone. All the while, I’m able to get my clients all the necessary paperwork and information right away. Through the Welcome Packet, I am able to educate clients on what to expect from me and my business! This leads to a better more confident experience for them and less incoming questions which results in more time available for my family! Here are a few A’s to Q’s that you’ve sent me about my welcome packet and supplies so that if you haven’t already, you can get started on yours too!
Can you please share how you put together a welcome kit for under $4?
YES! The Welcome Packet consists of:
A Presentation Folder with Rice Studio Supplies is $1.29 (found here).
Then I have 6 Printed Letters on Linen Paper (Linen Paper is $.06 per sheet). I can print off my office printer or at Office Depot for like $0.18 cents.
The brochure is Vista Print Tri Fold Brochure and it’s free, but after shipping and upload fees were $0.86 each.
Then the magnet with Vista was Free but after s/h and upload was $0.24 cents each.
Now I’m trying to think of what I’m forgetting but that only brings me to $3.47 per welcome packet!! Isn’t that awesome? Totally doable!
Do you have any hints or tips on keeping your supplies stocked? I’m constantly running out and not having what I need. Do you buy enough to order at everything at once at the same time? Or is it all sporadic?
I go through spurts. Sometimes I’m on top of it and sometimes I’m not. Maybe try creating a worksheet or a grease-board that has all the items you need to keep stocked! Keep it updated so that you know when you’re running low, or set calendar reminders to check inventory so many times a year. I really love how easy organization is with worksheets!
Hey Leah, what do you include in your Welcome Packet?
For Leah Remillet Photography, in the Welcome Packet I include:
- Branded Folder
- Welcome Letter
- Model Release
- What to Wear Brochure
- Business Card
- Pricing Guide (collections only)
- Ordering Appointment Guide with Dessert Menu on the back.
- And on the top of the folder I write a hand written note with my branded sticky notes.
They are all in the Paysen Customizable Marketing Kit, found HERE (except Welcome Letter, What to Wear Guide & Ordering Appt. Guide).
How do you get the VistaPrint items in your welcome kit for free?
Once you order one thing (even a free thing!), they send you non-stop offers. I get e-mails what seems like daily offering all kinds of things for free and those items typically come up. I snatch up those deals – VistaPrint makes it pretty easy. Also just Google Vista Print coupons and you will find no shortage of deals to click through!
Do you send out your welcome packet before or after your phone consultation?
I send out the welcome packet once the session has been schedule and only after the session fee payment has been collected. The session consultation most likely will happen afterwards. Having clients invest first makes them commit more to the process (anyone having a problem with cancellations or re-schedules, that’s your solution), and somehow taking a credit card number seems to legitimize my business in their eyes while making the transaction run much smoother and more efficient.
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